Return & Cancellation Policy

Last updated: November 7, 2025

This Return & Cancellation Policy outlines how refund and cancellation requests are handled for players across Southeast Asia. It applies to all digital purchases made within our game or related services.

General Policy

All in‑game purchases are considered final once confirmed. Since virtual items, currencies, or services are delivered instantly, returns and cancellations are generally not available. Please review your order carefully before completing any payment.

Eligible Return or Cancellation Cases

We may review refund or cancellation requests under special circumstances, such as:

• Duplicate or accidental payment caused by system error.
• Purchase of a service or item that is no longer available or failed to deliver.
• Unauthorized transactions verified as fraudulent.

Requests that do not fall under these categories are typically not eligible for refund or cancellation.

Request Procedure

To request a review, please contact our support team within 7 days from the date of transaction and provide:

• Transaction ID or payment reference.
• Screenshot or proof of payment.
• A brief explanation of your issue.

Service Cancellations

Players using recurring or subscription‑based features may cancel renewal at any time before the next billing date. Cancellation does not retroactively apply to previously processed payments.

Non‑Refundable Items

The following items are strictly non‑refundable:

• In‑game currencies or consumable items.
• Limited‑time promotions or bonus packages.
• Gifted or transferred items between accounts.

Contact Information

If you need assistance regarding refunds or cancellations, please reach out to:

• Email: lienhe@funfinity.vn

Policy Updates

This Return & Cancellation Policy may be updated from time to time to comply with regional laws and platform requirements. Continued use of our services after updates means you agree to the revised terms.